Cancellation & Return Policy

All artworks are customized based on individual customer requirements. Once the order is confirmed and work has commenced, cancellation is strictly not permitted.

As the artwork is fully customized, no refund shall be issued under any circumstances after order confirmation.

Customized paintings involve multiple artistic stages such as sketching, embossing, gold work, drying, detailing, and finishing. Therefore, no fixed or guaranteed delivery date can be committed.

Any delivery date shared is only an approximate estimate and not a commitment. Delays may occur due to design complexity, rework requests, availability of materials, or workmanship processes.

We shall not be held responsible for delays caused due to events beyond our control, including but not limited to:

• Floods, cyclones, earthquakes
   
• Fire accidents
   
• Government restrictions or lockdowns
   
• Transport or courier disruptions
   
• Power failures or raw material shortages
   

Delivery timelines will be automatically extended in such cases.

Once the painting is handed over to the courier or transport service, any delay, damage, theft, or loss during transit is the sole responsibility of the courier company.

Any change or correction requested after approval at a specific stage may result in additional charges and extended timelines.